Delete your Kodi account and data

Landlords can ask for their Kodi account and all its records to be permanently deleted at any time.

How to ask

Email privacy@kodirentals.com from the email address on your account, or include the phone number you sign in with. Tell us your business name so we can confirm the request. We will confirm with you before anything is deleted and reply within 7 working days.

Want to keep a copy first? Print or download your statements, receipts and reports from the app before you ask, or ask us to help.

What gets deleted

• Your landlord account and sign-in
• Your buildings, houses, rates and meter readings
• Your tenants’ details, tenancies, balances and portal logins
• Charges, payments, receipts, statements and expenses
• Messages sent, SMS templates and your SMS wallet (unused credits are not refunded)
• Uploaded documents such as ID copies and tenancy agreements

How long it takes

Once confirmed, records are deleted within 30 days. Copies in backups are overwritten in the normal backup cycle shortly after.

Tenants

If you are a tenant and want your details removed, contact your landlord, who manages your records. You can also email us and we will pass your request on and help them respond.